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Consultant Trainer ❖ Executive Coach

If you are looking for customised and very effective training interventions in the area of
Service Management - Anand is the right person to talk to.

Contact Anand to know more about how his expertise can help your organisation’s Customer Centricity goals ...

  • Consultant Trainer with over 20 years of experience specialised in the area of Customer Centricity/ Services Management
  • Works with organisations to help manage/ deliver exceptional service to their internal and external customers
  • Any organisation that has a customer is a potential client: worked with a huge variety of sectors across the world ... from Governments to hospitals, telecom to tech support, hospitality to financial services/ operations
  • Run workshops across 15 countries - Australia, Japan, South Korea, China, Taiwan, Philippines, Hong Kong, Singapore, Thailand, Malaysia, India, Sri Lanka, Seychelles, UK, Germany, and the USA.
  • Impacted organisations such as Oracle, Vodafone, Novartis, Deutsche Bank, Accenture, Aon Hewitt Consulting, Texas Instruments, Avaya, Philips, and Carl Zeiss.

Workshops always
  • loaded with insights, tools and frameworks related to Customer Service/ Customer Centricity
  • entirely participative, a co-creation experience
  • leave participants with the know-how and enthusiasm to implement changes


PhD in Business Studies from the University of Buckingham [2004].
MBA from the Indian Institute of Management Bangalore [1986], &
BTech from the Indian Institute of Technology Madras [1984].


After working with an international hotel chain (The Taj Group of Hotels) for about 6 years, and a leading IT major (Wipro Corporation) for 3 years, Anand has been on his own as a consultant trainer since 1994.


Anand combines corporate work with teaching; he has been teaching courses on Service Management at the Indian Institute of Management Bangalore since 1997.